Tech Support: Are You Silver, Gold, or VIP?

Offering some of the most advanced, proven ATM technology in the world means that DC Payments can be relied upon to deliver outstanding service to its customers — and yours.

Whether it’s a car or laptop, all mechanical or computerized equipment requires occasional maintenance or part replacement, and ATMs are no different. You can count on DC Payments for dependable replacement or repair services and a selection of support options to suit your needs.

1. Silver Plan members have exceptional phone support available to them at all times, but they don’t mind getting their hands dirty when it comes to repairs. Any parts they need will be ordered by DC customer care agents and promptly shipped.
2. Gold Plan members have the same outstanding phone support, but if they can’t do repairs, DC technicians will be dispatched promptly to get their ATMs back in good working order. The goal is next-day service, but same-day delivery is typical.
3. VIP Plan members have all the benefits of the Gold Plan plus priority response time from DC technicians, even outside their normal 8 a.m. to 5 p.m. service window if required. Calls placed before the end of the business day receive same-day service 95% of the time.

Whichever plan you choose, you can be sure of one thing — you’ll always get the same level of commitment to the highest standards of customer service.

[cta]For more information about which DC Payments service plan is best for you, contact your DC Payments account manager by [email] or by phone at [phone].[/cta]